Privacy Policy

Last updated: March 23, 2026

Flexio is a creative studio specializing in social media management, content production, and public relations. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our services, visit our website, communicate with us, or enter into any other business relationship with us (hereinafter the "Services").

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read and understood the terms of collection, use, and disclosure of your information described below.

1. Personal Information We Collect

When we use the term "personal information," we refer to information that identifies you or that can reasonably be linked to you or your organization. Depending on how you interact with us, we may collect the following categories:

Contact and Customer Information
Your first name, last name, company name, mailing address, email address, phone number, and account information on our collaboration tools.

Information Related to Your Projects and Engagements
Creative briefs, brand guidelines, and reference documents you provide to us; access to social media accounts (tokens, delegated access) shared as part of our engagements; content, images, videos, and other creative assets provided for production; media contact lists and information related to your public relations; strategic information shared as part of our services (positioning, targets, communication objectives).

Financial and Contractual Information
Billing information, payment details, contract numbers, and transaction details.

Technical and Usage Information
Information about your device, browser, IP address; interaction data with our website or project management tools; audience data from social media accounts we manage on your behalf.

2. Sources of Personal Information

We collect your personal information from the following sources:

  • Directly from you: when signing a contract, submitting a brief, exchanging emails, or during work meetings.
  • Via social media platforms: as part of managing your accounts (Meta, Instagram, LinkedIn, TikTok, X/Twitter, etc.), with the permissions you grant us.
  • Via our collaborative work tools: content planning platforms, reporting software, project management tools, and other technologies used in the provision of our services.
  • From third parties: media partners, agencies, or advertising platforms as part of your communication campaigns or public relations.
    • 3. How We Use Your Personal Information

    Provision and Management of Services
    We use your information to carry out our engagements: managing your social media accounts, content production (texts, visuals, videos), developing and distributing press releases, coordinating with media, planning and publishing content, performance reporting, and any other activity provided for in our contract.

    Communication and Customer Follow-up
    We use your contact details to send you deliverables, submit content approvals, send activity reports, answer your questions, and ensure the follow-up of our business relationship.

    Improvement of Our Services
    We may use aggregated or anonymized data from our engagements to improve our working methods and refine our creative practices, without ever personally identifying you or your company without your consent.

    Security and Compliance
    We use your information to secure access to your accounts and digital assets, prevent unauthorized use, comply with our legal and contractual obligations, and resolve any potential disputes.

    4. How We Disclose Your Personal Information

    We do not sell your personal information. We may share it in the following circumstances:

    • With our collaborators and subcontractors: writers, graphic designers, photographers, videographers, publicists, or other professionals involved in your engagements, only to the extent necessary for the execution of the services.
    • With the platforms and tools we use: content planning and publishing tools (e.g., Later, Hootsuite, Buffer), analytics platforms (e.g., Meta Business Suite, Google Analytics), project management and collaboration tools.
    • With media partners and journalists: as part of your public relations engagements, only the information you expressly authorize us to disseminate.
    • For legal reasons: to comply with the law, respond to requests from competent authorities, enforce our contracts, or protect our rights and those of our clients.
    • In the context of a business transaction: merger, acquisition, or sale of assets, within the limits permitted by law.
      • 5. Management of Social Media Account Access

      As part of our engagements, you may be required to grant us access to your accounts (as an administrator, editor, or ad manager). We commit to:

      • Using this access only within the scope of the agreed services
      • Never sharing this access with unauthorized third parties
      • Returning or revoking all access at the end of the engagement, upon simple request
      • Applying appropriate security measures to protect your credentials and digital assets

      It is your responsibility to provide us with access via the secure mechanisms provided by each platform (account manager, delegated access) and never to send us your personal passwords by email or messaging.

      6. Security and Retention of Your Information

      We implement reasonable security measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

      We retain your information for as long as necessary to provide you with the Services, comply with our legal and accounting obligations, resolve disputes, and enforce our contracts. At the end of an engagement, the confidential data entrusted to us is deleted or returned according to your instructions.

      7. Your Rights and Choices

      Depending on your place of residence — particularly in Quebec under Bill 25 on the Protection of Personal Information in the Private Sector — you may have the following rights:

      • Right of access: request access to the personal information we hold about you.
      • Right to rectification: request the correction of inaccurate information.
      • Right to erasure: request the deletion of your information in cases provided for by law.
      • Right to data portability: receive a copy of your information in a structured, commonly used format.
      • Right to object: object to the processing of your information for marketing communication purposes.

      To exercise these rights, please contact us at the details provided in section 9.

      8. Changes to This Privacy Policy

      We may update this Privacy Policy at any time to reflect changes in our practices, services, or applicable regulations. We will post the revised version on our website and update the "Last updated" date. In the event of substantial changes, we will notify you by email or any other appropriate means.

      9. Contact Us

      For any questions regarding this Policy, to exercise your rights, or to file a complaint:

      Flexio
      bonjour@flexio.ca

Terms of Use

Last updated: March 23, 2026

OVERVIEW

Welcome to Flexio! The terms "we," "our," and "us" refer to Flexio, a creative studio specializing in social media management, content production, and public relations. These Terms of Use ("TOU") outline your rights and responsibilities when you use our services, visit our website, or enter into any business relationship with us (the "Services").

Please read these Terms carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting our site, contacting us, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.

Article 1 — Access and Account

By accepting these Terms, you declare that you have reached the age of majority in your province or state of residence.

To use our Services, you may be asked to provide certain information, such as your name, email address, billing, and contact information. You represent and warrant that all information you provide to us is accurate, current, and complete.

You are solely responsible for the security of your account credentials and for all activity associated with your account. You are not permitted to transfer, sell, assign, or license your account to another person.

Article 2 — Our Services

Flexio offers professional services in social media management, content production (text, visuals, videos, podcasts, etc.) and public relations. The precise nature of the services provided is defined in the contract or mandate signed between you and Flexio.

We strive to accurately represent our services and deliverables. However, the results obtained (organic reach, media coverage, engagement, etc.) depend on many external factors beyond our control and cannot be guaranteed.

We reserve the right to modify, suspend, or discontinue all or part of our service offerings at any time, with reasonable notice when possible.

Article 3 — Mandates and Commitments

When you use our services, you submit a request or sign a mandate contract. Flexio reserves the right to accept or refuse any mandate, at its discretion. A mandate is considered accepted only after written confirmation from Flexio (by email or signed contract).

You are responsible for providing us with timely information, assets, access, and approvals necessary for the proper execution of our services. Any delay attributable to the client may result in an adjustment of delivery times.

The terms of termination or modification of an ongoing mandate are defined in the specific contract binding you to Flexio.

Article 4 — Pricing and Billing

The fees applicable to each mandate are defined in the contract or commercial proposal submitted by Flexio. Unless expressly stated otherwise, prices do not include applicable taxes or third-party fees (advertising purchases, platform fees, image rights, etc.), which are billed separately.

You agree to provide accurate and up-to-date payment information and to pay invoices within the agreed deadlines. Any delay in payment may result in the suspension of ongoing services, in accordance with the terms of the contract.

Article 5 — Delivery of Deliverables

The delivery times indicated in our mandates are estimates based on the information available at the time of signing. Flexio undertakes to meet these deadlines as much as possible but cannot be held responsible for delays caused by elements beyond its control (client approval delays, platform outages, unforeseen events, etc.).

Delivery of deliverables is considered complete upon their transmission by email, via our collaboration tools, or any other method agreed upon by the parties.

Article 6 — Intellectual Property

Content produced by Flexio
Unless otherwise expressly provided in the contract, content created by Flexio within the scope of a mandate (texts, visuals, videos, strategies, etc.) is exclusively assigned to you upon full payment. Until then, Flexio retains all intellectual property rights to these deliverables.

Content provided by the client
You warrant that the content, images, texts, trademarks, and other assets that you transmit to us for the performance of our services do not infringe upon the rights of third parties. You grant us a limited license to use these elements strictly within the scope of your mandate.

Flexio's trademarks and identity
Flexio's names, logos, visual signatures, and other identity elements are our exclusive property. You may not use them without our prior written authorization.

Flexio reserves the right to mention your name and present the work performed as part of your mandate as a reference or in its portfolio, unless you indicate otherwise.

Article 7 — Third-Party Tools and Platforms

As part of our services, we use various third-party tools and platforms (scheduling tools, social media platforms, design software, project management solutions, etc.). These tools are subject to the terms of use of their respective publishers.

We provide access to these tools as part of our services "as is" and disclaim all responsibility for interruptions, modifications, or malfunctions related to these third-party platforms. It is your responsibility to ensure that you understand and agree to the terms applicable to these tools when you access them directly.

Article 8 — Links to Third Parties

Our website may contain links to websites or platforms operated by third parties. We are not responsible for the content, accuracy, or practices of these sites. If you choose to access them, you do so at your own risk.

Article 9 — Client Information Confidentiality

As part of our mandates, you may be required to share confidential information with us (business strategies, commercial data, media contacts, etc.). Flexio undertakes to treat this information with the strictest confidentiality and to use it only for the purpose of executing your mandate, in accordance with our Privacy Policy.

Article 10 — Privacy Policy

All personal information we collect is subject to our Privacy Policy, which is an integral part of these Terms. By using our Services, you acknowledge that you have read and accepted this policy.

Article 11 — Feedback and Testimonials

If you provide us with feedback, suggestions, opinions, or testimonials regarding our services, you grant us a license to use them for communication, promotion, and improvement of our services, subject to your prior agreement for any public nominative use.

You declare that any feedback transmitted is accurate and does not infringe upon the rights of third parties.

Article 12 — Errors and Inaccuracies

Our website may occasionally contain information with errors or omissions. We reserve the right to correct any error or inaccuracy at any time and without prior notice.

Article 13 — Prohibited Uses

You may only access and use our Services for lawful purposes. You are strictly prohibited from:

  • Using our Services for unlawful, fraudulent, or malicious purposes
  • Violating any applicable regulation (local, provincial, federal, or international)
  • Infringing upon the intellectual property rights of Flexio or third parties
  • Harassing, intimidating, or harming our employees or other individuals
  • Transmitting false or misleading information
  • Sending unsolicited communications (spam, chain letters, etc.)
  • Impersonating a person or entity
  • Introducing viruses, malware, or any harmful code into our systems
  • Using automated tools, robots, or scraping devices to access our Services

We reserve the right to suspend or terminate your access to our Services at any time and without notice in case of violation of these Terms.

Article 14 — Automated Agents

If you use, authorize, or deploy an autonomous or semi-autonomous software agent to access our Services, this agent must: clearly identify itself as such in all its requests, not mimic human behavior, not bypass security or access control measures, and honestly respond to any verification aimed at distinguishing human access from automated access. Any automated access not complying with these rules is strictly prohibited.

Article 15 — Termination

We reserve the right to terminate any agreement or your access to our Services, at our sole discretion and at any time, with reasonable notice except in case of serious breach. You will remain liable for all amounts due until the termination date.

Articles related to intellectual property, confidentiality, limitation of liability, indemnification, and any provision whose nature implies survival of termination shall remain applicable after the end of this agreement.

Article 16 — Disclaimer of Warranties

The information presented on our site is provided for informational purposes only. We do not guarantee its accuracy or completeness. Any reliance on this information is at your own risk.

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT EXPRESS OR IMPLIED WARRANTY OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, THE RESULTS OBTAINED (REACH, ENGAGEMENT, MEDIA COVERAGE, ETC.). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THESE EXCLUSIONS MAY NOT FULLY APPLY TO YOU.

Article 17 — Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLEXIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, AND SERVICE PROVIDERS SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF REVENUE, DATA, BUSINESS OPPORTUNITIES, OR REPUTATION, ARISING FROM YOUR USE OF OUR SERVICES OR ANY CONTENT PRODUCED THEREUNDER.

Article 18 — Indemnification

You agree to indemnify and hold harmless Flexio, as well as its affiliates, officers, employees, and service providers, for any loss, claim, or damage resulting from your breach of these Terms, your violation of a third party's rights, or your use of our Services.

Article 19 — Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, it shall be severed from the remainder of the Terms, without affecting the validity of the other provisions.

Article 20 — Waiver and Entire Agreement

Failure to exercise a right provided for in these Terms does not constitute a waiver of that right. These Terms, along with the mandate contract signed between the parties, constitute the entire agreement between you and Flexio and supersede all prior agreements.

Article 21 — Assignment

You may not transfer or assign these Terms without our prior written consent. Flexio may transfer or assign its rights and obligations without your prior consent.

Article 22 — Governing Law

These Terms are governed by the laws in force in the Province of Quebec and the applicable federal laws of Canada. You and Flexio consent to the jurisdiction of the competent courts of Montreal, Quebec, for any dispute arising from these Terms.

Article 23 — Modification of Terms of Use

We reserve the right to update these Terms at any time. In the event of substantial changes, we will notify you by email or via our website. Your continued use of our Services after the effective date of the modifications constitutes acceptance of them.

Article 24 — Contact Information

For any questions regarding these Terms of Use:

Flexio
Email: bonjour@flexio.ca